To check whether this is the case, please temporarily disable the firewall and the antivirus program. If SpyOFF is working, an exception needs to be added for SpyOFF. Further help
Furthermore, the ports 1723 and the protocol Gre 47 have to be enabled. In the router please also enable PPTP passthrough and (if available) L2TP passthrough. Please restart the router and the computer and try to establish a connection with SpyOFF. If these options are not available in your router menu, you cannot set up a connection via PPTP or L2TP with your router.
Streaming services take action against certain VPN protocols in order to prevent the change of geo-location. This is a constant process between VPN vendors and streaming services. It may be possible that sometimes a connection can be stable with different servers. The following steps may be provide help:
Clear the cache and browser history. Some data is stored in the browser, which prevents the connection to the streaming pages. Please delete them, restart the browser and try to access the website again.
1) On Windows 7, please make sure that SpyOFF is run with administrator permissions. Right-click SpyOFF and run as administrator
2) Please ensure also that the current version of SpyOFF is installed. The client is usually updated automatically but if this should fail, the current version can be found here.
3) Temporarily deactivate your security software (anti-virus program + firewall). Test SpyOFF. If a connection is possible now, add an exception rule in your firewall + antivirus program.